Switching From Another Provider
If you're joining Verge after receiving treatment elsewhere, you're taking the right step—continuing your care with a provider that offers ongoing support, direct shipping, and personalized treatment. This guide explains what to expect during the transition.
It's Not a Direct Transfer
Switching providers is not simply continuing your previous prescription with a new name attached. Even if you were previously prescribed the same medication, our licensed medical providers must:
Review your complete medical history
Confirm your prior treatment details
Determine a safe and appropriate plan for you
This is a standard safety requirement for all telehealth providers. Your health profile, treatment history, and current needs are all factors in determining your plan.
What You'll Need to Provide
To ensure a smooth transition, you may be asked for:
Previous prescription details – medication name and formulation
Current or most recent dose – the amount you were taking
Pharmacy or provider information – where you received your medication
Treatment timeline – how long you've been on treatment
In some cases, documentation may be required (such as a prescription label or medical records) to verify your reported information.
Why Documentation Matters
Your provider needs to verify:
What you were actually prescribed
That your reported dose is accurate
That continuing treatment is medically appropriate
Without verification, your provider may start you at a lower dose or delay approval until more information is provided. This is for your safety.
Your Dose May Change
Even if you were stable on a certain dose before, your new provider may:
Start you at a lower dose
Adjust your dosing schedule
Modify your treatment plan
This is normal and based on:
Safety standards – providers take a careful approach when assuming care from another practice
Concentration differences – medications from different pharmacies may have different formulations
Gaps in treatment – if some time has passed since your last dose, your provider may restart you conservatively
Understanding Concentration Differences
Medications from different pharmacies may have different mg/mL concentrations. This means:
Your units (what you inject) may change
Even if your actual dose (mg) stays the same
For example, if your previous medication was 2 mg/mL and your new medication is 4 mg/mL, you would inject half the volume to get the same dose.
Always follow your new instructions—not your previous ones. Do not assume the units are the same. Using the wrong volume could result in an incorrect dose.
If There Was a Gap in Treatment
If you haven't taken your medication recently, you may not resume your previous dose. Instead, you may need to restart at a lower level. This helps reduce the risk of side effects and allows your provider to reassess your tolerance.
Gaps in treatment are common reasons for dose adjustments. Be honest about your timeline so your provider can make the safest recommendation.
What the Provider Evaluates
During your transition, your provider reviews:
Your prior dose and how you responded
Any side effects you experienced
How long you've been on treatment
Whether there was a gap since your last dose
This information determines your starting point with Verge.
What to Expect in the Process
Complete Your Medical Questionnaire
Fill out the intake form with your health history, current medications, and treatment goals.
Provide Prior Treatment Details
Include your previous medication, dose, provider, and treatment timeline. Upload documentation if requested.
Provider Review
A licensed provider reviews your case and makes a recommendation based on your history and current needs.
Dose and Plan Are Determined
If approved, your starting dose and treatment plan are set based on your provider's clinical judgment.
Prescription Sent to Pharmacy
Once approved, your prescription is sent to an FDA-registered pharmacy for processing and delivery to your door.
For more details on the overall process, see How the Process Works.
Common Misunderstandings
If you think... | The reality is... |
|---|---|
"I'll be continued at the same dose automatically" | Not guaranteed. Your provider makes an independent medical determination. |
"My old instructions still apply" | They do not. Always use the new instructions provided with your Verge prescription. |
"My units should match what I used before" | Not necessarily. Concentration differences may change the volume you inject. |
"I can skip the medical questionnaire since I've done this before" | No. A new submission is required for every patient to ensure safe, compliant care. |
How to Make the Transition Smooth
Provide accurate information – be complete and honest about your history
Upload documentation promptly – if requested, send records quickly to avoid delays
Respond quickly to follow-up questions – your provider may need clarification
Be open to adjustments – starting at a different dose is normal and safe
When to Contact Support
Reach out if:
You're unsure what information to provide
You don't have access to prior records
Your dose seems different than expected
You have concerns about restarting treatment
Summary
Switching from another provider requires a new medical review. Here's what to keep in mind:
Your treatment is not automatically continued at the same dose
Documentation may be required to verify your history
Your dose may be adjusted for safety
Instructions may differ due to concentration changes
Gaps in treatment may result in a lower starting dose
The goal is simple: ensure your treatment continues safely and correctly—based on your current situation, not just your past prescription.