Verge
Orders & Shipping

How Pharmacy Routing Works

When you place an order with Verge, your prescription is filled by one of our partner pharmacies—not by Verge directly. This guide explains how pharmacy assignment works and why you cannot choose a specific pharmacy.

How Pharmacy Assignment Works

Once your provider approves your prescription, it's electronically transmitted to a licensed pharmacy for fulfillment. The specific pharmacy assigned to your order is determined automatically based on several factors:

  • Location — Your shipping address and state regulations

  • Medication type — Different pharmacies may specialize in different formulations

  • Dosage — Availability and compounding capacity

  • Current availability — Inventory and order volume at each pharmacy

This routing is handled by Verge, not by your provider. Your provider reviews your medical information and prescribes treatment—separately, Verge's system assigns that prescription to the pharmacy best positioned to fulfill it.

Why Patient Selection Isn't Available

You cannot choose which pharmacy fills your order. Here's why:

Operational Reasons

Pharmacy assignment happens after your prescription is written, and it depends on real-time factors that can change from order to order. Matching orders to the right pharmacy requires coordination between:

  • Medication availability

  • Compounding schedules

  • State licensing requirements

  • Shipping logistics

Regulatory Reasons

Each pharmacy must be licensed in your state to dispense medication. Not all partner pharmacies are licensed in every state, so pharmacy selection must align with where you live. Additionally, some medications have specific handling or compounding requirements that only certain pharmacies are equipped to meet.

Our Partner Pharmacy Network

Verge works with a network of licensed U.S. pharmacies. Current partners may include:

The specific pharmacies in our network may change over time, and not all pharmacies fulfill all medications. Your order may be routed to any licensed pharmacy within our network based on the factors above.

Pharmacy Standards and Safety

All partner pharmacies in Verge's network are:

  • FDA-registered — Operating under FDA oversight

  • State-licensed — Authorized to dispense in the states they serve

  • Independently operated — Responsible for compounding, dispensing, and shipping

Verge does not control a pharmacy's clinical decisions or dispensing processes. Each pharmacy operates independently and is responsible for the medication it prepares and ships.

What Happens If Routing Changes

In some cases, the pharmacy assigned to your orders may change from one refill to the next. This can happen for several reasons:

  • State licensing updates — A pharmacy's license status in your state may change

  • Availability shifts — One pharmacy may be better positioned for your current order

  • Medication changes — A different medication or dosage may require a different pharmacy

If you notice your order came from a different pharmacy than before, that's normal—and it means your prescription was routed to the pharmacy best able to fulfill it at that time.

Medication Consistency Across Pharmacies

While different pharmacies may compound your medication, all partner pharmacies follow the same prescribing and formulation standards. Your medication will contain the same active ingredients at the same prescribed dose.

However, you may notice minor differences in:

  • Packaging or labeling

  • Vial appearance or concentration

  • Included supplies (syringes, syringes, etc.)

If you have questions about your medication or notice something unexpected, contact support. Your provider or pharmacy can clarify what you received and why.

When Pharmacy Choices Matter Most

For most customers, the pharmacy assigned to your order has no impact on your experience—your medication arrives as prescribed, and you use it as directed.

However, pharmacy selection becomes more important if you:

  • Have allergies or sensitivities to specific inactive ingredients

  • Need consistent supplies (syringes, syringes) included with every order

  • Have had issues with a specific pharmacy in the past

In these cases, contact support before your next order. While we cannot guarantee assignment to a specific pharmacy, we can note your concerns and account for them when routing is determined.

Key Takeaways

  • Pharmacy assignment is automatic, based on location, medication type, dosage, and availability

  • You cannot choose a specific pharmacy for fulfillment

  • All partner pharmacies are FDA-registered and state-licensed

  • Pharmacy routing may change between orders based on operational and regulatory factors

  • Your medication will contain the same prescribed active ingredients regardless of which pharmacy fills it

Next Steps

For more on what happens after your prescription is sent to the pharmacy, see How the Process Works.

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