How the Process Works
Our process is designed to be simple, fast, and fully online. Everything happens digitally—no in-person visits required. Here's exactly what to expect from start to finish.
Checkout
Select your treatment and complete checkout on our website. At this stage:
A pending authorization is placed on your card
You are not charged yet
This allows us to move quickly once your medical review is complete.
Complete Your Medical Questionnaire
After checkout, you'll complete a secure medical intake form. This includes:
Your health history
Current medications
Treatment goals
This step is required so a licensed medical provider can evaluate whether treatment is appropriate for you.
Provider Review
A licensed medical provider reviews your submitted information. They will:
Determine if treatment is appropriate
Select your starting dose if approved
Our process is asynchronous, which means:
No live appointment is required
Everything is reviewed digitally
You can complete the process on your own schedule
Approval & Payment
If approved:
Your payment is captured
Your prescription is sent to the pharmacy for processing
If not approved:
The pending authorization is automatically released
You are not charged
Pharmacy Fulfillment
Once approved, the pharmacy begins preparing your medication.
Because compounded medications are made to order:
Preparation takes time
Orders are processed in the order they are received
This step includes pharmacy review, compounding, packaging, and preparation for shipment.
Shipping
Once your order is ready, it ships directly to your door.
Most orders arrive within 7–10 business days from approval to delivery.
You'll receive tracking information as soon as your order ships.
Important Notes
You are only charged if your treatment is approved
Shipping timelines include pharmacy processing time, not just transit time
First-time orders may take slightly longer than refills
Processing times can vary based on medication demand and pharmacy volume
Summary
Checkout → Questionnaire → Provider Review → Approval → Pharmacy Fulfillment → Shipping
That's the full process—simple, structured, and designed to help you get started safely and conveniently from home.