Refund Policy Explained
Verge does not offer refunds once your treatment has been approved and your prescription has been sent to the pharmacy. This policy exists for regulatory and safety reasons, and it applies to all compounded medications.
Why Refunds Are Not Available
Once your order is approved, your medication is compounded specifically for you by an FDA-registered, state-licensed pharmacy. Compounded medications are:
Made to order — Your medication is prepared based on your specific prescription
Personalized — It cannot be restocked, resold, or reused
Non-returnable — Once compounded, the medication cannot be returned for safety and regulatory reasons
This is why the order is final once treatment is approved. The pharmacy cannot take back medication that was made specifically for you.
What"Approved"Means
Your order becomes final when treatment is approved. At that point:
A licensed provider has reviewed your medical questionnaire and determined treatment is appropriate
Your payment has been captured (the pending authorization converts to a real charge)
Your prescription has been sent to the pharmacy
The pharmacy has begun preparing your medication
Once the prescription reaches the pharmacy, the compounding process begins and the order cannot be reversed.
You're Protected Before Approval
Before your treatment is approved, you are not charged. When you complete checkout:
A pending authorization is placed on your card
This is not a real charge
If your provider does not approve treatment, the authorization is released and you are not charged
This means you'reprotected if treatment isn't right for you. For more details, see How the Process Works.
When to Contact Support
While refunds are not available after approval, there are situations where you should reach out:
Quality or Shipping Issues
If your medication arrived damaged, was shipped incorrectly, or has a quality concern:
Contact support immediately
Do not use the medication
Provide photos and details about the issue
Genuine Errors
If there was a clear error with your order (such as receiving the wrong medication), contact support right away. Include your order details and a description of what happened.
What to Do If You Change Your Mind
If you decide you no longer want treatment before your order is approved:
Log into your account
Check your order status
If it still shows "pending" or "under review," contact support immediately
Once the status shows "approved" or "sent to pharmacy," the order cannot be canceled or refunded.
Summary
Refunds are not available once treatment is approved and sent to pharmacy
Compounded medications are made specifically for you and cannot be returned
You are only charged if your provider approves treatment
The pending authorization before approval protects you if you're not approved
For quality issues or genuine errors, contact support immediately
Our goal is to provide safe, personalized treatment—and that means your medication is made just for you, which makes it impossible to return once prepared.